Information We Collect From and About You
When you access and use our website, certain information may be collected when you fill out forms, post comments on our blog posts, or otherwise provide information to participate in our events or receive downloads. When you make a purchase through the website, you will be asked for information necessary to process the purchase. We will collect information from you when you contact us, whether by email, phone, through the website, or otherwise. The information collected depends on the nature and purpose of the contact.
The type of personal information that we may collect may include, but will not be limited to, the following:
Your full name, address, phone, fax, email contact information, and payment details
We use the information we collect from you to provide you the information requested, as well as offers, promotions and updated information, and to improve your experience on our website and our overall performance related to providing you the information requested. Such usage is for legitimate business purposes such as the provision of our website and related services. You can unsubscribe from promotional emails at any time.
Website Usage Information
We collect certain information automatically when you access our website, whether by computer, mobile phone or other device, about your use of our website. Such information may include, but not be limited to, geographical location and IDs of your computer, mobile or other device, bandwidth used, system and connection performance, browser type and version, operating system, length of visit, page views, referral source, IP address and other unique identifiers for your computer, mobile home or other device. This information is collected using technologies such as cookies and other automated collection methods and is not linked to personally identifiable information. We use the information collected to customize our website content and service offerings to deliver a better experience to users of our website.
Web beacons are images, which may be transparent, that are added to web pages or emails and are often used in combination with cookies. Web beacons allow us to better understand how you interact with and use our website and also allow us to serve you with better and more relevant content.
How We Use the Information We Collect
We use your information for the following purposes:
• Providing and Improving our Services. Including fulfilling orders, processing payments, developing new products and features, and improving the services we provide to you and others.
• Responding to Requests and Inquiries. Responding to customer service requests and inquiries and for any other reason that you contact us.
• Personalization. Personalizing your experience and the information and content that we display to you, including marketing and promotional content.
• Marketing, Advertising, and Analytics. Understanding how users access and use our services, sending newsletters and marketing and advertising materials, placing advertisements and optimizing search results, and providing you with special offers and other information we think may interest you.
• Legal Compliance, Safety, and Protection of Rights and Interests. Complying with laws and regulations, responding to legal process or as part of an investigation or request from law enforcement or governmental authority, protecting the security and rights of Octave Innovation or any of its affiliates, employees, officers, agents, or customers.
• Administrative and Business. For the general administration of our business, including accounting, record keeping, training, compliance auditing, research, and other operational or business purposes permitted by law.
Changing or Update Your Information
You can access, change, delete or update your personal information or how we use your information by emailing us at [email protected] We will implement your requested changes as soon as reasonably possible.
Disclosure of Your Information
Individuals Within the European Union
If you are located within the European Union, you have the following rights with respect to your personal information: 1) to access your personal information; 2) to rectify your personal information; 3) to delete your personal information; 4) to restrict the use of your personal information; 5) to consent to the transfer of your personal information to another organization; 6) to object to the use of your personal information; and 7) to withdraw consent to the use of your personal information. To exercise your rights, you may contact us at [email protected] You also have the right to complain to the relevant data protection authority when you believe we have not used your personal information in accordance with data protection law.
If you choose to correspond with us via email, we may retain the content of your email messages along with your email address and our responses. We provide the same protections for these electronic communications as we do in the maintenance of other information received online, via email and telephone. We are committed to keeping your email address confidential and we do not sell, rent or lease our subscription lists to third parties. Emails received from us will provide you the opportunity to opt-out of receiving communications from us and our partners through the unsubscribe link contained in our emails.
How Do We Protect Your Information
The security of your personal information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot absolutely guarantee that third parties will not unlawfully intercept or access transmissions or information from our website. Email is not recognized as a secure medium of communication and, for this reason, we request that you do not send private information to us via email.
Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction. Your access to and use of the website or your submission of any personal information to us will constitute your consent to the transfer of your personal information outside of your home country or jurisdiction.
Even after you remove information from your account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, or it was copied or stored by other users. Removed and deleted information may remain on backup media for a period of time prior to being deleted from our servers.
Children Under the Age of 13
Our website is not directed at, or intended for use by, children under the age of 13. We do not knowingly allow anyone under the age of 13 to provide personal information on our website. Children should always obtain permission from a parent or guardian before sending personal information over the Internet. If you believe we might have obtained personal information from or about your child, please contact us at [email protected] and we will delete the information.